Information We Collect 

We may collect the following types of information:

• Personal Identification:
  Name, date of birth, gender, nationality, passport details, NIC, etc.
• Contact Details:
  Phone number, WhatsApp number, email address, residential address.
• Travel Information:
  Travel dates, destinations, preferences, booking history.
• Visa & Student Documents:
  Scans of passports, photos, bank statements, employment letters, academic
  certificates, and other supporting documents you provide.
• Payment Information:
  Details necessary to process payments (handled via secure channels).
• Technical Data (Website):
  IP address, device type, browser type, pages visited, and cookies (explained in
  Cookie Policy).

How We Use Your Information

We use your information to:

• Process bookings and reservations
• Assist with visa applications and related services
• Communicate with you about quotes, updates, and changes
• Comply with legal and regulatory requirements\
• Improve our services, website, and communication
• With your consent, send you occasional updates or offers

Sharing of Information

We may share your information with:

• Airlines, hotels, ground operators, cruise lines and other travel suppliers
• Embassies, consulates, visa centres and immigration partners (for visa processing)
• Universities, colleges and education partners (for student services)
• Payment service providers and banks (for payments)
• Government authorities when legally required
  We do not sell your personal information to third parties.

Data Storage & Security

• We take reasonable steps to protect your information, using secure systems and
  restricted access where appropriate.
• However, no system is fully risk-free, and we cannot guarantee absolute security of
  information shared over the internet.

 Data Retention

• We retain your data for as long as necessary to provide services, meet legal
  requirements, and for limited backup and reference purposes.
• You can request that we delete your data, subject to legal and regulatory limits.

Your Rights

Subject to applicable laws, you may:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your data (where legally possible)
• Withdraw consent for certain communications
  To do so, please contact us using the details below

Third-Party Links

Our website or communications may contain links to external websites. We are not
responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be
available on our website.

Contact Details

For any questions regarding these Terms, please contact:
Helio Travels and Tours
Address : 480/3A1, Roxy Gardens, Colombo 00600
Phone : +94 777562380
              +94 777564380
Email : info@heliotravels.lk